We want to make sure you get all the great music you are need from Dada.net so here's a helpful recap of our our benefits and how you can download your MP3s. Remember, our customer service is always ready to help you!

I signed up for your 3 Free offer. How do I get started? What are Credits?
Did you sign up for our 3 Free offer? Start downloading now!

Our 3 Free offer awards you 3 credits - you can download any 3 MP3s for free.

Credits are your pass to download great music from Dada.net.

Please keep in mind your credits can only be used toward MP3s (1 credit is equal to 1 MP3 download).


Dada.net has all the music I love - I want more than 3 downloads! How do I upgrade my 3 Free membership to a Premium Membership?
You can upgrade to a premium plan using your credit card and get a 7 day free trial!

For just $9.99/month, your subscription package will include 15 credits (that works out to just $ .67 per song!) plus a one-time bonus of 25 credits. You'll have access to nearly 2 million DRM-free MP3s - download your music and move to your iPod or any MP3 player, your mobile phone or burn to a CD. You can even listen to new music before you buy! Discover new music at Dada.net, create playlists and share your music with your friends in our Community!

If you cancel within the first 7 days, all the music you already downloaded is your to keep forever.
 
You can read our complete Subscription Agreement here for all the details.

Which payment methods are accepted by Dada.net for a Premium membership?
Dada.net accepts Visa, Master Card, American Express and Discover.

What operating systems are compatible?
Both Windows and Macintosh operating systems work with Dada.net. To successfully download MP3 files from our service, you must be using a web browser which allows downloads and has cookies enabled. In order to listen to your MP3s, you must have an MP3/music player available on your PC as well as a PC which recognizes the MP3 files.

Why do I see a pre-authorization on my credit/debit card?
If you signed up for our subscription, you get 7 days to try Dada for free. During that time, you may see a pre-authorization placed on your debit or credit card. Please note, your account has not been charged. You will not be charged until you have passed the 7 day trial period. If you choose to cancel the service before the end of the trial period, your card will not be charged and the pre-authorization will drop from your card. For complete details on the terms of the trial offer, please review the terms.

Why do you need my credit card for the free trial?
A credit card is required upon registration for the free trial period for two reasons. The first reason is that we must verify that, once the free trial ends, you have a valid credit card to proceed with a subscription. To do this, verification is sent to your credit card. If your credit card company accepts the verification, the verification amount will remain in your cache as a "to be withdrawn" item. The purpose of performing verification is to determine if you have a valid credit card to initiate a subscription at the end of the trial, should you not cancel the subscription within the alloted 7 day period. If you choose to cancel the service before the end of the free trial period, the verification will drop off, meaning the verification amount is never withdrawn. This may take 3 to 5 business days depending on your credit card provider. However, if you do not cancel and wish to initiate the service, the verification amount will be withdrawn from your account to initiate the subscription.

The second reason is that entering your credit card allows for an enjoyable user experience by offering a seamless transition on behalf of the customer from the end of trial period to the full subscription. However, should you decide not to initiate a full subscription, we offer the option to cancel the service during the 7 day trial period, in which the credit card will not be charged for the subscription.

How do I save my MP3 downloads?
If you are a new member (3 Free or Premium subscriber), first you have to complete the registration process at Dada.net. If you already have an account, make sure you are logged in first and have credits available for your MP3 download.

Once you find an MP3 that you want to download, click "Get MP3." Your MP3s will start downloading to your PC. A pop-up window will appear, asking if you want to save or open the file. Choose "Save" and select a place in your computer to save the MP3. You can choose a default player to open your files. Select your favorite player and click "OK."

After your download is complete, the player you specified should open. If your player does not open, you can open your preferred MP3 player and open your downloaded tracks and begin enjoying your music.

If you can't find your file, make sure to check your temporary folders. Make sure you save your files in a safe place on your computer. Some browsers save your downloads in a temporary file. You can change the options/preferences of your browser to specify where you want to save your MP3s.

If you need step-by-step instructions for downloading your MP3s, watch our video showing you how.

How do I burn a CD of my MP3 downloads?
In order to burn a CD of the MP3s you have purchased, you must have a computer which has a CD drive and software which will allow you to burn CDs. Most MP3 players on your computer will have an option to burn a CD, so check the application's Help file for step-by-step instructions. You can also consult your computer's manual for troubleshooting tips.

I don't remember my password and/or my log in ID. Help!
To log in to your Dada.net account, just look for the Log In prompt on the upper right corner of this page. Click the Log In link.
If you forgot your password, click the "forgot password" link and follow the directions to have your password sent to you. The password will be sent to the email address associated with your account - if you do not see the message in your inbox, please check your spam folder.

If you do not remember your Dada log in ID, we recommend you check the email address where you received your welcome email from Dada. Look for the welcome email from support@dada.net - this email will contain your Dada log in ID.

After following these steps, if you are still having difficulty recalling your Dada log in ID, please fill out our online form. Please be sure to include the last 4 digits of the credit card used for your trial.

ALL ABOUT CREDITS!
I cancelled during the 7-day trial period, but didn't use all of my credits. Why can't I use the rest of my credits?
Once you cancel your account, you lose the rest of the remaining credits. The MP3s you downloaded are yours to keep forever, regardless of your account status.

I used all my credits within the 7-day trial period - what happens now?
Once you have used all of your credits, you will need to wait until your trial period has ended. Once your credit card is charged, you will be granted 15 credits for the month. These credits will continue to refresh every 30 days from your sign-up date, and you will continue to be charged $9.99/month until you cancel your subscription.

I've used all of my credits and I want more. How can I add more credits to my account?
Currently, upgrades are not available, but we do hope to add them very soon.

If I don't use all of my credits this month, can I use them next month?
The 25 credits you received upon sign up to the offer roll over until they are all used. Monthly credits do not roll over however. Use them or lose them!

One of my downloads failed - can you help me?
We're sorry to hear that you've experienced some difficulty with making a download on our site. If you have experienced a failed download, please send an email using our online form containing the URL (web address) of the failed download and your Dada log in ID. Our team will assist you with retrieving any lost credits.


CANCELLING
How to Cancel Your Premium Membership
To cancel your subscription online, just log in to www.dada.net with your username and password and go to Account<Account Status. You can also log in and click on this link to cancel.

If you need further assistance with your cancellation, our team can can be reached in the following ways:

Via e-mail: Fill out our online form or drop us a line at help.us@dada.net

Through our Toll Free #: Call 1-888-214-0381 to speak with one of our agents who are available to assist you.

In order to expedite your request, please have the following available:
+ Your Dada username (which can be found in your welcome e-mail)
+ The e-mail address you used to sign up
+ The last 4 digits of the credit card used for the subscription

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